Info, Shipping & FAQs

Last Updated: September 23rd, 2021

This is a short, busy-person-friendly version of our policies. For the long proper versions visit the Terms of Service and Privacy Policy.

  1. Newsletter.
  2. Where does Abysm ship from.
  3. The price of Art, Handmade, Made On Demand.
  4. Shipping: Estimated Process Times.
  5. Shipping: Tracking, fees, and carriers.
  6. Shipping: International, Customs & Items held by them.
  7. Shipping: To Europe and the UK.
  8. Issues: Order never arrived or Lost-in-Transit.
  9. Issues: Misprinted / Damaged / Defective / Wrong item.
  10. Issues: About Returns, Refunds and Cancellations.
  11. FAQS

1. Newsletter

We hate spam, I'll never add you automatically, if you want to find out about Abysm Internal's new designs and products, max twice a month, if interested please sign up at the bottom of the page.

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2. Where does Abysm ship from.

Depending on the customer's location, the product, and/or the printer's stock and algorithm, these are the locations:

Clothing, mugs, pillows, all bags, neck gaiters, beach towels and tapestries/soft blankets, posters*: are printed and shipped from: Charlotte, NC; Los Angeles, CA; Tijuana, Mexico or Riga, Latvia, Europe.

*Posters may also ship from Mississauga, ON, Canada.

Curtains, Shower Curtains, Bath Mats, Bedding Sets & Sherpa Fleece Blankets are printed and shipped from NC, USA.

Kimonos are printed and sewn in Montreal, Canada, but shipped from New York state, USA.

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3. The price of Art, Handmade, Made On Demand:

Every artwork is made by Illustrator and Designer 'Putridus Cor', all designs belong to Abysm Internal and no one else has permission to use them.

All items on this shop are made one by one freshly for you the moment you order, by trusted printing partners. Each one is printed, then sublimated onto fabric with a hot press, and when applicable sewn by hand piece by piece.

Materials are sourced from different parts of the world, the printers are located in the United States, Canada, Mexico, and Latvia (see each product for specific information).

Because of wholesale and mass production, each year tons of unsold products end up wasted or in the garbage. Even if the cost is a little higher, I believe that products made on demand should be the new normal, specially in the clothing industry. By purchasing Made on Demand products you are buying something extremely durable, and discouraging mass production.

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4. Shipping: Estimated process times:

All orders have tracking.

Depending on the item orders usually ship within 3-8 business days.

During high shopping season, holidays or important festivities the average may be 6-12 business days.

Once the order has shipped, they may take the following times to reach you, please note this is an estimation:

USA: 3-5 biz days. / Canada: 5-10 biz days / World: 10-20+ biz days

If a carrier fails to deliver your product to you (i.e. it was too big for your mailbox), they may leave a note for you to pick it up, if you fail to pick it up it will be sent back to the printer, this journey back can take ages and is best to avoid this happening in the first place. If this happens and you want to have it re-sent, you will need to pay the re-shipping cost, otherwise refunds are not possible for this type of issue.

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5. Shipping: Tracking, fees and carriers.

All Shipping offered at the moment is standard, all includes tracking.

The usual carriers are USPS, DHL, and UPS.

All shipping fees are included in the price for US customers.

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6. Shipping: International, Customs & Items held by them

International shipments may incur on customs fees and sometimes unexpected situations over which I or my printing partners have no power.

For each country the situation with customs is different, and it may be based on a variety of factors like weight, value, and size.

An item may be "held" at customs for reasons of their own until you pay them an extra fee, if you don't pick it up on time, it will be sent back to the printer, this journey back can take ages and is best to avoid this happening in the first place.

If this happens and you want to have it re-sent, you will need to pay the re-shipping cost, otherwise refunds are not possible for this type of issue.

This "hold" status should be visible on your tracking page and is your responsibility to watch out for it.

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7. Shipping: To Europe and the UK

Only the following products are available:

Hoodies, Neck Gaiters, Throw Pillows, Tapestries, Beach Towels, Posters, Mugs, Bags, Backpacks and all-over Tshirts.

But you will have to pay VAT on arrival, and you might be charged extra fees.

Please read this for more information.

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8. Issues: Order never arrived or Lost-in-Transit

Sometimes tracking goes weird, every once in a while, a carrier loses the package. In most cases you should directly contact the carrier with your tracking first, then please contact me.

Provided that the address was correct, that the tracking doesn't show as delivered, and that 30 biz days have past since the estimated delivery date, you will get a new print at no cost!

Just get in touch with me with your order number! :)

Note that sometimes it has happened with USPS that a package is marked as "delivered" (but it wasn't), then magically does shows up days later.

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9. Issues: Misprinted / Damaged / Defective / Wrong item

If the item is misprinted, damaged, defective, or had the wrong design, provide a picture and you will receive a new item at no cost!

In this event I can also issue refunds.

Any claims for misprinted/damaged/defective/wrong items must be submitted within 30 days after the product is received, please be sure to take clear pictures of the problem/s and send them to me through email: abysm.contact@gmail.com along with your order id.

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10. Issues: About Returns, Refunds and Cancellations

Generally, because every item is made to order and other physical and financial factors I'm unable to accept returns or exchanges, or issue refunds, unless there is something physically faulty with the item, please see above #7.

I do my best to represent the item as well as possible in both images and description, and the quality is that awesome in real life! But unfortunately 100% accuracy is not possible, specially regarding exact colors and exact cropping of the design at the edges, these are not considered faults.

Cancellations may be possible if the product has not been sent into production, for best chances cancellations should be requested within 6 hours of your order (not taking in account my sleeping hours), and still there is no guarantee, as orders can become "locked" into the production line at any time, in this event there is nothing anyone can do to stop it.

In the event of a refund, the funds shouldn't take more than 10 business days to appear back in the customer's account.

Contact here with your order id or name.

 


11. FAQS

"Will these prints fade?" "What are the care instructions?"

Most products in life will suffer wear with constant use, that said I've found sublimated home products or accesories to be extremely durable, it is even a little scary, I have a tote bag that got as a sample more than three years ago, I use it often, and it still looks and feels like the day it arrived.

Unfortunately clothing items (hoodies, neck gaiters, and kimonos) use more delicate fabrics and if you use them often and don't protect them from strong rubbing the fabric and print will wear .

The specific care instructions for each product are included in the description, but the general rule of thumb is to NEVER use bleach, and avoid high temperatures, for clothing, try to turn them inside out to protect the printed part from friction inside the washing machine

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"Can you ship my package as a gift?"

I cannot have the products wrapped as gifts or add personalized notes (with a few exceptions*), but you can surely put the address of your intended recipient instead of yours! You will be asked for your billing information separately.

*For the United States, it is possible to include a personalized note on the shipping package for the following products:

Hoodies, Neck Gaiters, Throw Pillows, Tapestries, Beach Towels, Posters, Mugs, Bags, Backpacks and all-over Tshirts.

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"Do you offer more sizes / can you alter the product? / make the back side black?"

Believe me I wish I was able to, but unfortunately not.

But I'm only the designer/illustrator/image maker/artist. I only make and control the artwork, and rely on third party printing partners to the print and sew my products one by one and ship them to you, I have no direct power over the product itself.



Thus, if you don't see the size you are looking for on the drop menu of a product or anywhere on the description of the listing, then we don't offer it at this moment.

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"Now you have a sale! can you refund me the difference for the item I purchased 3 weeks prior to the sale starting?"

Yes, I was asked this once. No, unfortunately that is not how sales work.

Sometimes we miss sales from shops we like, because we cannot be everywhere or know everything at the same time, and sadly that is life, but if you are really looking for one, dates close to the biggest holidays are the most common times to have one!

Do look out for the next sales on Abysm’s social media!